Last updated: 13 August 2026

HBC Competitions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and your rights when you use the HBC Competitions website, create an account or enter one of our competitions.

For the purposes of UK data protection law, HBC Competitions, Leylands, Dolwen, Llanidloes, United Kingdom, SY18 6LQ, is responsible for the personal information described in this policy.

1. Information We Collect

Depending on how you use HBC Competitions, we may collect information including:

• Your name

• Date of birth

• Postal address

• Email address

• Telephone number

• Account and login information

• Competition entries and entry numbers

• Order and transaction information

• Free postal entry information

• Communications you send to us

• Complaints and customer service correspondence

• Information required to verify your identity, age or eligibility

• Technical information relating to your use of our website, such as IP address, browser and device information

• Cookie and website usage information

2. Payment Information

When you make a payment through HBC Competitions, payment processing will be provided by a specialist third-party payment provider, DNA Payments.

DNA Payments may collect and process payment information required to complete your transaction.

HBC Competitions does not store your complete payment card details in order to administer your competition entry.

DNA Payments processes information in accordance with their own privacy and security requirements.

3. How We Use Your Information

We may use your personal information to:

• Create and manage your HBC Competitions account

• Process competition entries and orders

• Process free postal entries

• Allocate and maintain competition entry records

• Administer competition draws

• Contact and verify winners

• Arrange prize collection or delivery

• Process payments and refunds

• Respond to enquiries and provide customer support

• Investigate complaints

• Detect and prevent fraud, abuse and other prohibited activity

• Verify age, identity and eligibility where necessary

• Maintain the security and operation of our website

• Maintain appropriate business and transaction records

• Comply with legal, regulatory, tax and accounting obligations

• Send marketing communications where we are permitted to do so

4. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to perform our contract with you or take steps at your request before entering into a contract.

• We have a legitimate business interest in operating, securing and improving HBC Competitions.

• Processing is necessary to comply with a legal obligation.

• You have provided your consent, where consent is required.

Where we rely on legitimate interests, we consider those interests against your rights and privacy.

5. Marketing

We may send you information about HBC Competitions, including new competitions, promotions and other relevant updates, where we have an appropriate lawful basis to do so.

Where marketing requires your consent, we will ask for it.

You can unsubscribe from marketing emails at any time using the unsubscribe option included within the message or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to your account, entries, orders or prizes.

6. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security, understand website usage and provide relevant functionality.

Where required, we will ask for your consent before placing non-essential cookies.

More information about the cookies used on the website and how you can manage your preferences is available through our Cookie Policy and cookie controls.

7. Who We Share Information With

We may share personal information where reasonably necessary with trusted organisations that help us operate HBC Competitions.

These may include:

• Payment processors (DNA Payments)

• Website hosting and technology providers

• Email and communications providers

• Delivery and logistics providers

• Professional advisers such as accountants or legal advisers

• Fraud prevention and security providers

• Authorities, regulators or law enforcement agencies where legally required

We only share information where there is a legitimate reason to do so and expect organisations processing information on our behalf to protect it appropriately.

We do not sell your personal information.

8. Competition Winners

Where you win a competition, we may need to publish or otherwise communicate reasonable information about the result in order to demonstrate that the competition has been completed and a genuine prize has been awarded.

Where photographs, videos or other promotional material involving a winner are proposed, we will handle their use appropriately and seek consent where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, fraud prevention and record-keeping requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

You are responsible for keeping your HBC Competitions account password secure and should contact us if you believe your account has been accessed without permission.

11. Your Data Protection Rights

Under UK data protection law, you may have rights including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict the processing of your information

• Object to certain processing

• Request the transfer of certain information

• Withdraw consent where we rely on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details on our Contact page.

We may need to verify your identity before processing a request.

12. Complaints About Your Personal Information

If you have concerns about how we have handled your personal information, please contact us first so we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

13. Third-Party Websites

Our website may contain links to websites operated by other organisations.

HBC Competitions is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

The latest version will be published on this website with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.

HBC Competitions
Leylands
Dolwen
Llanidloes
United Kingdom
SY18 6LQ