Complaints

At HBC Competitions, we aim to provide a fair, transparent and enjoyable experience for all of our customers. If something hasn’t gone as expected, please let us know so we have the opportunity to investigate and resolve the issue.

Making a Complaint

If you would like to make a complaint, please contact us and provide as much information as possible about the issue.

Please include:

Your full name
Your registered email address
Your order or entry number, where applicable
The competition concerned
A clear description of your complaint
Any relevant supporting information or screenshots.

You can contact us at: [email protected]

What Happens Next?

We will acknowledge your complaint and review the information you have provided. Where necessary, we may contact you for further information to help us investigate the matter. We aim to deal with complaints fairly and as quickly as reasonably possible. Once our investigation is complete, we will contact you with our response and, where appropriate, explain any action we have taken.

Competition Results

If your complaint relates to a competition, entry or result, please contact us as soon as possible. Competition draws and results are administered in accordance with our Terms & Conditions. Any decision made following the investigation of a complaint will take those terms and the circumstances of the individual case into account.

Contact Us

We want our customers to have confidence in HBC Competitions. If you have a concern, please contact us rather than leaving it unresolved. For general enquiries that are not complaints, please use our Contact page.