Don't Miss A Chance To Win
Sign up to our newsletter and we will keep you updated.
WIN A SAFARI LODGE STAY AT LOVE2STAY
WIN A SAFARI LODGE STAY AT LOVE2STAY
Frequently Asked Questions
Here you’ll find answers to some of the most common questions about entering competitions with HBC Competitions.
How do I enter a competition?
Choose the competition you'd like to enter, select the number of entries you want and proceed through checkout. Once your order has been successfully completed, your entries will be confirmed.
Do I have to pay to enter?
No. Every applicable HBC Competition also provides a free postal entry route. Full instructions, including what information you need to send and where to send it, can be found on our Free Entries page.
Are free entries treated differently?
No. Valid free postal entries are included in the same competition and have the same opportunity to win as paid entries.
How old do I need to be?
You must be 18 or over to enter HBC Competitions. We may request proof of age where necessary.
How many entries can I buy?
The maximum number of entries available and any individual entry limits are shown on the relevant competition page.
Where can I find my entry numbers?
Your confirmed entries can be viewed through your HBC Competitions account after your order has been successfully processed. My Account
When does a competition close?
The closing information for each competition is displayed on its competition page. Once a competition has closed, no further entries will be accepted.
How is the winner chosen?
Once the competition has closed, a winner is selected at random from all valid entries received for that competition.
How will I know if I've won?
If you're a winner, we'll contact you using the details registered to your HBC Competitions account. It's important to keep your contact details accurate and up to date.
How do I receive my prize?
We'll contact the winner to arrange collection or delivery, depending on the prize and the arrangements available. Further information can be found under Prize Collection & Delivery on our competition pages.
Can I get a refund for my entries?
Competition entries are generally final once successfully submitted and processed, subject to your statutory rights and the circumstances described in our Terms & Conditions. If you believe there has been a problem with your order, please contact us.
What happens if I have a problem or complaint?
Please contact us and we'll do our best to resolve the issue. Our Complaints page explains how to make a formal complaint and what information to provide.
How can I contact HBC Competitions?
You can get in touch using the details provided on our Contact page. For full competition rules, eligibility requirements and other important information, please read our Terms & Conditions.